Privacy Policy

At our online platform for handmade Korean cosmetics, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit and make purchases through our site. By using our service, you agree to the collection and use of information in accordance with this policy.

Who We Are

We are an online shop based in City Centre Seoul, South Korea, specializing in exquisite handmade Korean cosmetics. Our platform allows you to browse, learn about, and purchase our unique products, often showcased with detailed visuals including large-format images to enhance your shopping experience.

Information We Collect

We collect various types of information to provide and improve our service to you.

• Information You Provide Directly

  When you create an account, place an order, or communicate with us, you may provide us with personal data. This includes:

  • Contact and Account Information: Your name, email address, shipping address, billing address, phone number, and password.
  • Transaction Information: Details related to products you purchase, including payment information. Please note that we do not store full payment card details; these are securely processed by our third-party payment gateways.
  • Communications: Any information you provide when you contact us with inquiries, feedback, or support requests.
  • Preferences: Information about your preferences, such as language (e.g., Korean language preference for site display) or product interests.

• Information Collected Automatically

  When you access and use our service, we may automatically collect certain information about your device and usage patterns. This data helps us improve our site's functionality and your shopping experience:

  • Usage Data: Information on how you interact with our site, such as pages visited, products viewed (including our big size pictures of cosmetics), time spent on pages, and clickstreams.
  • Technical Data: Your Internet Protocol (IP) address, browser type, device type, operating system, unique device identifiers, and mobile network information.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. These are used for maintaining your session, remembering your preferences, and analyzing site traffic. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for various purposes, primarily to operate our online shop and provide you with our handmade Korean cosmetics:

• To process and fulfill your orders, including shipping and delivery.
• To manage your account and provide customer support.
• To improve and personalize your experience on our site, including recommending products based on your interests.
• To communicate with you about your orders, products, services, and promotions (with your consent where required).
• To ensure the security of our platform and prevent fraud.
• To comply with legal obligations and enforce our terms and conditions.
• For internal analytics and research to improve our service offerings and website functionality.

How We Share Your Information

We may share your information with third parties only in limited circumstances and for specific purposes:

• Service Providers: We engage trusted third-party companies and individuals to facilitate our service, such as payment processors, shipping carriers, IT service providers, and analytics providers. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for fulfilling our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolving disputes, and enforcing our legal agreements and policies. For example, order data will be retained for a period necessary for tax and accounting purposes.

Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal data. We use industry-standard encryption for data in transit (SSL/TLS) and apply reasonable physical, electronic, and procedural safeguards to protect the information we collect and store. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

International Data Transfers

As an online service based in South Korea, we may process and store your information on servers located outside of your country of residence, including within South Korea. If you are located outside of South Korea, please be aware that information we collect may be transferred to, and processed and stored in, South Korea or other jurisdictions where our service providers are located. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including by implementing appropriate safeguards such as standard contractual clauses where required under GDPR or complying with the Personal Information Protection Act (PIPA) in South Korea.

Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR for EU/EEA users or PIPA for South Korean users), you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Third-Party Links

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us at:

Online Cosmetics Shop

City Centre Seoul

South Korea